Customer Onboarding Representative (German speaker)

Vaste medewerker, Fulltime · Utrecht

About the job

Excited to create lasting customer relationships? As a Customer Onboarding Specialist at Sensorfact, you’ll guide clients through a smooth transition while working closely with Sales, Operations, and Consultancy teams. Make a difference in the world of energy efficiency! Apply now!

What you will do:

As a Customer Onboarding Specialist at Sensorfact, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the DACH market. You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service. You'll work closely with internal teams to drive customer success and improve the onboarding process. Your responsibilities will include:

Lead the digital onboarding process and ensure customer needs are met
Coordinate with internal teams to resolve installation issues quickly and efficiently
Serve as the main point of contact for customers, addressing questions and challenges
Identify upsell and cross-sell opportunities and pass them to Account Executives
Optimize the onboarding process based on customer feedback
Advise customers on sensor installation and measurement best practices, tailored to their needs

Who are you:

HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn
German (native level), fluent English; knowledge of
Comfortable with onboarding tools and explaining technical products
A proactive problem solver with strong customer relationship-building skills
Able to manage multiple customers, prioritize tasks, and meet deadlines

Why you will love working here:

Employer pension contributions
NS business card for sustainable commuting
Exciting rewards through our employee referral program
27 vacation days to recharge
Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
Onboarding, buddy system, and mentorship
Team-building activities, including Sales Week, outings, and company getaways
Free Friday lunch and healthy snacks

#LI-FRANCESCA

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About us

At Sensorfact, we’re on a mission to reduce energy waste and create a smarter, more sustainable future. Our Energy Management System helps industrial businesses cut energy consumption and reduce costs by up to 10%, using cutting-edge hardware, software, and expert insights.

We’re growing fast—recognized by Techleap’s Rise Program for tackling climate change and named one of Deloitte’s fastest-growing tech companies. Now, we're reaching a major milestone a strategic partnership with ABB, a global leader in electrification and automation. Together, we’re driving the future of industrial efficiency and sustainability.

Our core values—transparency, ownership, and teamwork—drive everything we do. Every day, we collaborate, innovate, and push boundaries to deliver solutions that make a difference.

Why Join Us?

Career Growth: Unlock opportunities to advance your career within a rapidly scaling business
Make an impact: Be part of solving one of today's biggest challenges creating a sustainable future
Supportive Environment: Work in a collaborative team that values your ideas and invests in your success
Diverse Culture: Join a dynamic, inclusive team of 300+people from over 50 nationalities

Ready to help us shape the future?

Let’s make it happen! Visit our website and follow us on LinkedIn and Instagram to stay updated on our journey.

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Hartelijk dank voor je belangstelling voor een baan bij Sensorfact. Vul het volgende formulier in. Mocht je problemen bij het uploaden van het document hebben, stuur ze dan per e-mail aan recruitment@sensorfact.nl.