Your mission
We are looking for an ambitious colleague who gets energy from creating value with our customers and join our Customer Onboarding team for the Dach market!
In this position, it is important that, in addition to interacting with customers, you also enjoy being in contact with various departments within Sensorfact, such as Sales, Operations and Consultancy.
The challenge
The Onboarding team is responsible for supporting rapid installation at our customers' sites. As a colleague in our predictive maintenance onboarding team, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.
Specifically, you will be responsible for the following:
We develop products that allow manufacturers to easily monitor consumption and gain insight into their machinery. Our focus is to make smart monitoring simple, think energy, water, gas consumption and more and we do this by offering a solution that is easy to install and use.
As an onboarding specialist, this means that you regularly have the conversation with customers about what to measure and how to install our sensors. Because we help various (international) customers in different industries, you will deal with a range of machines and production processes. As a result, no installation is the same!
In this position, it is important that, in addition to interacting with customers, you also enjoy being in contact with various departments within Sensorfact, such as Sales, Operations and Consultancy.
The challenge
The Onboarding team is responsible for supporting rapid installation at our customers' sites. As a colleague in our predictive maintenance onboarding team, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.
Specifically, you will be responsible for the following:
- You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them;
- Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily;
- As the point of contact for our customers, you manage to find a solution for all questions and technical challenges;
- Besides customer contact, you are alert for up-selling and cross-selling opportunities.
- Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimising the onboarding process.
We develop products that allow manufacturers to easily monitor consumption and gain insight into their machinery. Our focus is to make smart monitoring simple, think energy, water, gas consumption and more and we do this by offering a solution that is easy to install and use.
As an onboarding specialist, this means that you regularly have the conversation with customers about what to measure and how to install our sensors. Because we help various (international) customers in different industries, you will deal with a range of machines and production processes. As a result, no installation is the same!