Want to be the first step in a customer’s success story? Join Sensorfact as a Customer Onboarding Specialist and help businesses get the most out of our cutting-edge energy-saving solutions. Collaborate with a dynamic team and drive real impact! Read more below!
As a Customer Onboarding Specialist at Sensorfact, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the French market. You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service. You'll work closely with internal teams to drive customer success and improve the onboarding process. Your responsibilities will include:
Lead the digital onboarding process and ensure customer needs are met
Coordinate with internal teams to resolve installation issues quickly and efficiently
Serve as the main point of contact for customers, addressing questions and challenges
Identify upsell and cross-sell opportunities and pass them to Account Executives
Optimize the onboarding process based on customer feedback
Advise customers on sensor installation and measurement best practices, tailored to their needs
HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn
French (native level), fluent English; knowledge of German or Spanish valued
Comfortable with onboarding tools and explaining technical products
A proactive problem solver with strong customer relationship-building skills
Employer pension contributions
NS business card for sustainable commuting
Exciting rewards through our employee referral program
27 vacation days to recharge
Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
Onboarding, buddy system, and mentorship
Team-building activities, including Sales Week, outings, and company getaways
Free Friday lunch and healthy snacks
At Sensorfact, we’re on a mission to reduce energy waste and create a smarter, more sustainable future. Our Energy Management System helps industrial businesses cut energy consumption and reduce costs by up to 10%, using cutting-edge hardware, software, and expert insights.
We’re growing fast—recognized by Techleap’s Rise Program for tackling climate change and named one of Deloitte’s fastest-growing tech companies. Now, we're reaching a major milestone a strategic partnership with ABB, a global leader in electrification and automation. Together, we’re driving the future of industrial efficiency and sustainability.
Our core values—transparency, ownership, and teamwork—drive everything we do. Every day, we collaborate, innovate, and push boundaries to deliver solutions that make a difference.
Why Join Us?
Let’s make it happen! Visit our website and follow us on LinkedIn and Instagram to stay updated on our journey.