As a Customer Retention Manager at Sensorfact, you’ll play a critical role in our growth engine by turning churn into renewed loyalty. Your mission? Retaining as many churned customers as possible. 

This isn’t a passive account management role—it’s a sales-focused, high-impact position where you’ll actively engage with clients who indicated they want to leave, re-open sales cycles, and close them again.. You’ll own the conversation, lead the turnaround, and directly influence retention KPIs.

• Take over a steady stream of accounts that have churned — you’ll typically handle ~10 churn cases per week.

• Re-engage key decision-makers and stakeholders, guiding them back to Sensorfact’s value through tailored, consultative conversations and tailormade solutions.

• Act as a trusted commercial partner—not just saving the account, but uncovering additional growth opportunities where possible.

• Collaborate cross-functionally with Customer Success, Product, and Sales to remove blockers and position Sensorfact as an irreplaceable solution.
  
  

This is a role for closers who thrive when they need to re-engage customers in case of difficult situations. 

You’re a natural deal closer who understands that the sales process doesn’t stop after the contract is signed. You’re strategic, persuasive, and motivated by results.

• 5+ years of experience in B2B sales, active account management, or customer retention—ideally in SaaS or tech environments

• A consistent track record of hitting or exceeding targets

• Skilled in navigating stakeholder conversations, managing objections, and crafting compelling commercial narratives

• Fluent in English and Dutch; additional language fluency (French or Italian) is a big advantage

• Self-motivated, performance-oriented, and comfortable owning your metrics

• Resilient and solutions-focused, with strong business acumen and communication skills #LI-DAVE

• Uncapped performance-based bonuses

• Employer pension contributions

• NS business card for sustainable commuting

• Exciting rewards through our employee referral program

• 27 vacation days to recharge

• Remote work flexibility: Up to 2 months per year (based on performance and manager approval)

• Onboarding, buddy system, and mentorship

• Team-building activities, including Sales Week, outings, and company getaways

• Free Friday lunch and healthy snacks